Terms and Conditions
By accessing, browsing or using this site, you acknowledge that you have read, understood and agree to be bound by these terms and conditions.
Making a Purchase
Payment may be made by the following methods:
-Credit/Debit card online. We accept Visa, Mastercard, Delta and American Express.
You will be asked for a few details that we need to be able to process the order. You will then be taken to the Sage Pay website to enter your credit card details on their secure server. Payment is released once the item is ready for dispatch. If an order is cancelled, your credit card authorisation will be voided and no money will be taken from the card.
-Credit/Debit card by phone or faxing your details to us.
-Paypal payment transaction online.
-By cheque, made payable to Electrical-Store Ltd. Your order will not be dispatched until the cheque has cleared.
-By Bacs Transfer, Bank Details available on request.
Delivery and Handling
FREE DELIVERY ON ALL UK ORDERS
The correct delivery/handling charge will be calculated automatically at checkout.
Orders sent using standard delivery are usually delivered within 5 working days from the time the order is placed, unless advised otherwise.
Once ready for dispatch, orders are usually sent by UPS Standard Next Day Service. Orders outside UK Mainland are delivered two working days after dispatch.
Alternatively, express delivery is available on certain items. If this service is required, please contact us on 0208 952 3444 or by email for more information.
Orders to many European destinations including Belgium, Denmark, France, Germany, Monaco and the Netherlands are charged at £15.00.
For all other International destinations, please call us on 020 8952 3444 or email us at firstname.lastname@example.org.
In the event that no one is at the delivery address to accept a parcel, the courier will leave a calling card with details of how to contact them and arrange a re-delivery. In the event that the customer does not do this within two days from the time the card is left, the parcel will be returned to Electrical-Store and any further re-delivery will incur a new delivery charge. You will be charged for the failed delivery.
All prices are including VAT at the current rate.
Credit Card Security
For 100% security we use Sage Pay to process your credit/debit card payment. After placing your order you will be taken to the Sage Pay website to enter your card details on their secure server. We release your payment on dispatch of your order by accessing our Sage Pay account. Each transaction can only be released once and only an amount up to and including the amount of the original transaction. Once the transaction is complete, your credit/debit card details are NOT kept or stored for any amount of time. We never have access to your actual credit card details.
This gives you complete confidence that you are purchasing goods from a totally secure website.
No Quibble Guarantee
Electrical-Store Ltd. guarantees your satisfaction.
All of our products are supplied with the following no quibble guarantee:-
An order may be cancelled by the customer up to 7 working days starting the day after delivery. In the event that an order is cancelled after it has already been dispatched, notification must be made in writing by the customer within 7 working days starting the day after delivery of goods either by email, fax or post to Electrical-Store Ltd. Your request will be acknowledged within 5 working days. Unsuitable goods can be accepted back for a refund providing that they have not been used or installed, remain undamaged and are in as new condition. Please return them with the original packaging to ensure that they are not damaged on the return journey. The cost of returning these goods is at the expense of the customer. PLEASE BE AWARE THAT GOODS SHOULD NOT BE RETURNED UNTIL WE HAVE CONTACTED YOU OR WE SHALL NOT BE ABLE TO PROCESS YOUR RETURN.
- Faulty or incorrect goods
In the unlikely event of you receiving faulty goods or goods supplied by us incorrectly, please contact us. Notification must be made in writing within 7 working days starting the day after receipt of goods either by email, fax or post to Electrical-Store Ltd. All complaints will be acknowledged within 5 working days. Arrangements for the collection of goods sent by us in error will be made by Electrical-Store Ltd. Prior to the replacement or refund of faulty/ damaged goods, images of the fault (where relevant) or breakage will be required. Electrical-Store Ltd will then either arrange collection of faulty/damaged goods or authorise disposal. Once the returned goods have been received and assessed by us, you will be offered a refund or a replacement. PLEASE BE AWARE THAT GOODS SHOULD NOT BE RETURNED UNTIL WE HAVE CONTACTED YOU OR WE SHALL NOT BE ABLE TO PROCESS YOUR RETURN.
- Unsuitable goods
In the event that goods received are unsuitable and you wish to return them, notification must be made in writing by the customer within 7 working days starting the day after receipt of goods either by email, fax or post to Electrical-Store Ltd. Your request will be acknowledged within 5 working days. Goods can only be accepted back for a refund providing that they have not been used or installed, remain undamaged and are in as new condition. Please return them with the original packaging to ensure that they are not damaged on the return journey. The cost of returning these goods is at the expense of the customer. PLEASE BE AWARE THAT GOODS SHOULD NOT BE RETURNED UNTIL WE HAVE CONTACTED YOU OR WE SHALL NOT BE ABLE TO PROCESS YOUR RETURN.
The above guarantee does not affect your statutory rights as a consumer.
Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with English Law and the English courts will have exclusive jurisdiction in respect of any dispute arising from the contract.
The customer must ensure that any installation/fitting of non portable lighting purchased from Electrical-Store Ltd is carried out by a qualified electrician.
Information, Products and Services
Descriptions and measurements of products are supplied by the manufacturers and are as accurate as possible to the best of our knowledge.
Information contained on this website is as accurate as possible to the best of our knowledge. Electrical-Store Ltd does not take responsibility for any unforeseen errors or changing circumstances. Electrical-Store Ltd reserves the right to remove or alter products, services and information.
We can be contacted by the following means:
Telephone: 0208 952 3444
Postal Address: Electrical-Store Limited, 14 The Promenade, Hale Lane, Edgware, HA8 7JZ
Our working hours are Monday to Thursday 9.30am to 5.30pm and Friday 9.30am to 1.00pm
Electrical-Store Ltd is committed to protecting your privacy. We do not disclose our customers' information to third parties. The information that we have about you is that given by you and in accordance with the Data Protection Act 1998, and is used solely for the purpose of processing your order. No actual credit/debit card details are held by us.